Ridgid K-750 Drum Machine / Drain Auger Cleaning Machine 44212
Ridgid K-750 Drum Machine / Drain Auger Cleaning Machine 3" to 8" (75 to 200 mm) Drain/Sewer Lines Versatile AUTOFEED® adjusts for either 5/8” or ¾” cable with a twist...
Ridgid K-750 Drum Machine / Drain Auger Cleaning Machine
3" to 8" (75 to 200 mm) Drain/Sewer Lines
Versatile AUTOFEED® adjusts for either 5/8” or ¾” cable with a twist of a screwdriver.
- Recommend 5/8” (16 mm) cable for 3” to 6” (75 to 150 mm) drain lines up to 150’ (48 m).
- Recommend ¾” (20 mm) cable for 4” to 8” (100 to 200 mm) drain lines up to 200’ (62 m).
- Powerful, self-contained machine ideal for lateral lines. Easy to transport, minimal set-up – attach a tool and go.
- AUTOFEED control advances and retrieves cable with a push of a lever, up to 20' (6 m) per minute.
- Versatile AUTOFEED control adjusts for either 5⁄8" (16 mm) or 3⁄4" (20 mm) cable with a twist of a screwdriver.
- Cable spins at 200 RPM.
- Tough, corrosion-resistant cable drum withstands harsh treatment and abuse. It will not dent or corrode and cleans easily.
- Drum holds 100' (30.5 m) of 3⁄4" (20 mm) or 125' (35 m) of 5⁄8" (16 mm) cable and is designed for quick, easy removal.
- Balanced design gives the machine a lightweight “feel.” Transport wheels ease loading into service truck/van.
- Equipped with 1 HP induction motor.
- Approved by CSA to CSA and UL Standards (115V only)
- Includes RIDGID® PVC drain cleaning gloves and operators manual
Standard 3/4" (20 mm) Tool Set Includes
- T-406 Spade Cutter
- T-407 Retrieving Auger
- T-403 3” (50 mm) P-Trap Cutter
- T-414 4” (110 mm) Double Cutter
- T-416 6” (150 mm) Double Cutter
Standard 5/8" (16 mm)Tool Set Includes
- T-403 3" (75 mm) P-Trap Cutter
- T-407 Retrieving Auger
- T-406 Spade Cutter
- T-411 2" (50 mm) Cutter
- T-413 3" (75 mm) Cutter
Ordering Information
|
CATALOG NUMBER
|
MODEL NO.
|
DESCRIPTION
|
Price
|
| 44202 | K-750 | Machine with Gloves and AUTOFEED - 3/4" (20 mm) Pigtail | 136,050.00 |
| 51407 | K-750 | Machine with Gloves and AUTOFEED - 5/8" (16 mm) Pigtail | 136,050.00 |
| 44212 | K-750 | Machine with One Pair of Gloves, w/C-100 AUTOFEED, Standard 3/4" (20 mm) Tool Set, and: C-100, 100' (30.5 mm) x 3/4" (20 mm) Cable |
244,000.00 |
| 44217 | K-750 with C-27 | Machine with One Pair of Gloves, AUTOFEED, Standard 5/8" (16 mm) Tool Set, and: C-27, 75' (23 mm) x 5/8" (16 mm) Cable | 151,350.00 |
INNER CORE (IC) CABLES
|
CATALOG NUMBER
|
MODEL NO.
|
DESCRIPTION
|
Price
|
| 92460 | C-25 | 5⁄8" (16 mm) x 25' IC Cable (7.6m) | 7,450.00 |
| 92465 | C-26 | 5⁄8" (16 mm) x 50' IC Cable (15.2m) | 12,700.00 |
| 92470 | C-27 | 5⁄8" (16 mm) x 75' IC Cable (22.9m) | 17,850.00 |
| 43647 | C-24 | 5⁄8" (16 mm) x 100' IC Cable (30.5m) | 22,600.00 |
| 92475 | C-28 | 3⁄4" (20 mm) x 25' IC Cable (7.6m) | 9,200.00 |
| 92480 | C-29 | 3⁄4" (20 mm) x 50' IC Cable (15,2m) | 16,000.00 |
| 41212 | C-75 | 3⁄4" (20 mm) x 75' IC Cable (22.9m) | 21,600.00 |
| 41697 | C-100 | 3⁄4" (20 mm) x 100' IC Cable (30.5m) | 39,550.00 |
INTEGRAL WOUND (IW) CABLES
|
CATALOG NUMBER
|
MODEL NO.
|
DESCRIPTION
|
Price
|
| 87592 | C-44IW | 1/2” (12 mm) x 50' (15 m) IW Cable | 10,900.00 |
| 87597 | C-45IW | 1/2” (12 mm) x 75' (23m) IW Cable | 15,150.00 |
| 91042 | Repair End for 1⁄2" (12 mm) IW Cable | 2,750.00 |
HOLLOW CORE CABLES
|
CATALOG NUMBER
|
MODEL NO.
|
DESCRIPTION
|
Price
|
| 32737 | C-27HC | 5⁄8" (16 mm) x 75' HC Cable (23 m) | 15,100.00 |
| 58192 | C-24HC | 5⁄8" (16 mm) x 100' HC Cable (30.5 m) | 16,950.00 |
| 47427 | C-75HC | 3⁄4" (20 mm) x 75' HC Cable (23 m) | 14,100.00 |
| 47432 | C-100HC | 3⁄4" (20 mm) x 100' HC Cable (30.5 m) | 18,650.00 |
LEADERS AND PIG TAILS
|
CATALOG NUMBER
|
MODEL NO.
|
DESCRIPTION
|
Price
|
| 92555 | T-458 | 5⁄8" (16 mm) x 2' (50 mm) Leader | 2,700.00 |
| 92560 | T-468 | 3⁄4" (20 mm) x 2' (50 mm) Leader | 3,250.00 |
| 44122 | 5/8" Pigtail Assembly | 6,800.00 | |
| 44117 | 3/4" Pigtail Assembly | 6,800.00 |
Accessories
|
CATALOG NUMBER
|
MODEL NO.
|
DESCRIPTION
|
Price
|
| 41982 | A-7534 | Drum Assembly with 3⁄4" Pigtail | 33,450.00 |
| 43637 | A-7558 | Drum Assembly with 5⁄8" Pigtail | 33,450.00 |
| 43642 | A-75 | AUTOFEED Assembly | 24,700.00 |
| 41937 | - | Leather Drain Cleaning Gloves | 1,400.00 |
| 41992 | A-75PF | C-100IC Kit with Tools, 3⁄4" (20 mm) x 100' (30,5 m) | 33,050.00 |
| 49032 | Front Guide Hose Assembly | 6,400.00 | |
| 59360 | A-3 | Tool Box | 2,900.00 |
| 70032 | - | PVC Drain Cleaning Gloves | 1,100.00 |
| 46015 | Key, Hex 5/32 | 250.00 |
REPAIR AND FITTINGS
|
CATALOG NUMBER
|
MODEL NO.
|
DESCRIPTION
|
Price
|
| 31487 | A-7570 | 5⁄8" (16 mm) Repair Splicer | 1,150.00 |
| 31492 | A-7571 | 3⁄4" (20 mm) Repair Splicer | 1,500.00 |
| 92805 | A-6582 | 5⁄8" (16 mm) Male Coupling | 750.00 |
| 92810 | A-6583 | 5⁄8" (16 mm) Female Coupling | 1,850.00 |
| 92880 | B-6840 | 3⁄4" (20 mm) Male Coupling | 850.00 |
| 92885 | B-6841 | 3⁄4" (20 mm) Female Coupling | 2,100.00 |
TOOLS AND REPLACEMENT BLADES – FIT 5⁄8” (16 MM) AND 3⁄4” (20 MM) CABLES
| CATALOG NUMBER | MODEL NO. | DESCRIPTION | Price |
| 92485 | T-403 | P-Trap Cutter, 3" (75 mm) | 1,600.00 |
| 92490 | T-404 | P-Trap Cutter, 3 1⁄2" (87 mm) | 2,450.00 |
| 92495 | T-406 | Spade Cutter, 1 3⁄4" (45 mm) | 1,400.00 |
| 92500 | T-407 | Retrieving Auger 2 9⁄16" (65 mm) | 2,100.00 |
| 92505 | T-408 | Sawtooth Cutter, 3" (75 mm) | 1,700.00 |
| 51762R | T-409 | H-D Bulb Auger, 1 3⁄4" (45 mm) | 1,950.00 |
| 92510 | T-411 | Double Cutter, 2" (50 mm) | 1,500.00 |
| 92515 | T-412 | Double Cutter, 2 1⁄2" (65 mm) | 1,450.00 |
| 92520 | T-413 | Double Cutter, 3" (75 mm) | 1,650.00 |
| 92525 | T-414 | Double Cutter, 4" (110 mm) | 1,800.00 |
| 92530 | T-416 | Double Cutter, 6" (150 mm) | 2,200.00 |
| 92535 | T-432 | 3-Blade Cutter 2" (50 mm) | 3,200.00 |
| 92540 | T-433 | 3-Blade Cutter 3" (75 mm) | 3,300.00 |
| 92545 | T-434 | 3-Blade Cutter 4" (110 mm) | 3,550.00 |
| 92550 | T-436 | 3-Blade Cutter 6" (150 mm) | 5,250.00 |
| Catalog No. |
44202, 51407, 44212, 44217, 92460, 92465, 92470, 43647, 92475, 92480, 41212, 41697, 32737, 58192, 47427, 47432, 92555, 92560, 44122, 44117, 41982, 43637, 43642, 41937, 41992, 49032, 59360, 70032, 46015, 31487, 31492, 92805, 92810, 92880, 92885, 92485, 92490, 92495, 92500, 92505, 51762R, 92510, 92515, 92520, 92525, 92530, 92535, 92540, 92545, 92550 |
|---|
Warranty Policy
Last updated: February 12, 2026
At KM Powertool Enterprises Corp (powertool.ph), we stand behind the quality and authenticity of the products we sell. This Warranty Policy explains coverage, limitations, and the process for warranty claims. All items purchased from our store carry their respective official brand warranties, supported by authorized service centers nationwide.
Warranty Coverage
• All products purchased from KM Powertool Enterprises Corp (powertool.ph) include their respective brand warranties (varies per brand).
• Warranty covers manufacturing defects, faulty materials, or workmanship issues.
• If a product fails under normal use during the warranty period, the respective brand may repair, replace, or service the item based on their terms.
• KM Powertool Enterprises Corp (powertool.ph) assists customers in locating and coordinating with the correct service center.
What Is Not Covered
This warranty does not apply to:
• Damage caused by misuse, improper handling, accidents, drops, or water damage
• Unauthorized repairs, modifications, or tampering
• Normal wear and tear (e.g., carbon brushes, switches, consumables) unless specified that it is included
• Products used outside their intended purpose
• Items purchased from unauthorized sellers or marketplaces
• Lost, defaced, or illegible serial numbers
Important Requirement: Proof of Purchase
To claim warranty:
• Original receipt is REQUIRED.
No receipt means no warranty.
How to File a Warranty Claim
1. Contact Us
Email: support@powertool.ph with your order number, complete name, product details, and issue description.
2. Provide Evidence
We may request photos or videos to help verify the defect before referral to the service center.
3. Return or Service Center Visit
Depending on the brand, you may bring the item to an authorized service center or ship it to the designated location.
4. Evaluation & Resolution
Once inspected, your item will be repaired, replaced, or processed under the brand’s official warranty terms.
Warranty Period
• Warranty period begins on the date of purchase/delivery.
• Replacement items follow the remainder of the original warranty period.
• Warranty periods vary per brand (listed below).
Legal Rights
This warranty is provided in addition to applicable consumer rights under Philippine law. It does not limit your protection under the Consumer Act of the Philippines.
Customer Support / Follow ups
For tracking or follow-up of warranty repairs, please contact:
Email: support@powertool.ph
OFFICIAL BRAND WARRANTY LIST & AUTHORIZED SERVICE CENTERS
We will help direct you to the correct service centers for your brand. Please present your receipt.
| Brand | Authorized Service Center |
|
Bosch Professional 1 Year Parts & Service Warranty *Starts Jan. 31,2023  |
Binondo: 1054 Reina Regente Cor. Recto Ave. Manila (02) 247 4380 / 247 4850 / 244 73 4041-47 Quezon City: Unit A, 20 D. Tuazon, Brgy. Don Manuel 0927 078 4408 / 0917 173 6636 Makati: G/F WC Bldg. 2438 Belarmino St., Bangkal (02) 7387406 / 510 1651 |
|
Montana 1 Year Service Warranty 
|
#668 T. Santiago St. Lingunan, Valenzuela City 0917 517 2796 |
|
Deli 1 Year Limited Parts & Service Warranty 
|
314 Dasmariñas St., Binondo, Manila 0917 150 6564 |
|
Dremel 6 Months Parts & Service Warranty 
|
Bring to any Bosch Service Center |
|
Makita Professional / MT Series 3.5 Years Limited Warranty – Pro & Industrial 2 Years One-Time Replacement – Batteries/Charger 2 Years Limited Warranty – MT Series, CXT, etc. 1 Year Replacement – Lights & Measuring tools 
|
Manila: 315 Dasmariñas St., Binondo (02) 243-1159 to 64 |
|
Dewalt Power Tools 3 Year Limited Warranty 
|
Unit 2A 2F VSK Corporate Circle, Acacia Lane, Mandaluyong (02) 8533 9786 / (02) 8299 3772 / 1 800 1322 0127 |
|
Milwaukee Professional 6 Months Parts & Service Warranty 
|
22 Timog Ave, Diliman, Quezon City (02) 355-7777 |
|
Kress Elektrowerkzeuge 6 Months Parts & Service Warranty 
|
#8 Don Manuel Street, Kaingin Rd., Balintawak, Quezon City 0956 014 6378 |
|
Crown Lifetime Service Warranty  |
254 G. Araneta Ave., Brgy. Masambong, Quezon City (02) 8661 5421 / 8664 8905 |
|
MPT Tools 6 Months Limited Parts & Service Warranty 
|
357 Rose St., Brgy. 161, Reparo Baesa, Caloocan City 0917 884 2017 |
|
DCA Professional 6 Months Parts Warranty Lifetime Service Warranty 
|
911 G. Araneta Ave., cor. P. Florentino St., Quezon City (02) 8740 9296 |
|
Ken Professional 6 Months Limited Parts & Service Warranty (Limited – specific conditions apply) 
|
22 Timog Ave, Diliman, Quezon City (02) 355-7777 |
|
Dartek 1 Year Service Warranty 
|
#8 Don Manuel Street, Kaingin Rd., Balintawak, QC 0956 014 6378 |
|
Zekoki 3 Months Service Warranty 
|
22 Timog Ave, Diliman, Quezon City (02) 355 7777 |
|
JC Kawasaki Lifetime Service Warranty 
|
Bring to Authorized Dealer for Warranty & Repair |
|
Greenfield 6 Months Service Warranty 
|
1424 Coher Center, Quezon Ave., Quezon City Tel: 8709 9041 |
|
Hoyoma Lifetime Service Warranty 
|
Bring to Authorized Dealer for Warranty & Repair |
|
Mailtank 6 Months Service Warranty 
|
Bring to Authorized Dealer |
|
Total Tools 1 Year Service Warranty 
|
543 Tomas Mapua St., Sta. Cruz, Manila Landline: 02 242 1346 Cellphone: +63 917 817 5157 |
|
Ingco Tools 6 Months Limited Warranty 
|
#2 D. Arellano St., Bagong Barrio, Caloocan City Tel: 7002 3394 Spare Parts: 0917 625 2286 Messenger: IngcoService5 |
|
JR Kawasaki 3 Months Service Warranty 
|
420 Del Monte St., Brgy. Sienna, Quezon City 09559 844 403 |
|
Hokage 6 Months Service Warranty 
|
Bring to Authorized Dealer |
|
Hitronic 6 Months Service Warranty 
|
Bring to Authorized Dealer |
|
Powerhouse Powertools – 6 Months Welding – 3 Months Generators – 1 Month Industrial – 3 Months 
|
Manila SC: 2712 Jose Abad Santos Ave., Tondo 0966 555 7777 / 0905 034 0301 / 0965 052 7521 Full List Here |
|
Powerplus 1 Year Service Warranty 
|
2712 Jose Abad Santos Ave., Tondo, Manila 0966 555 7777 / 0905 034 0301 / 0965 052 7521 |
|
Riland 6 Months Service Warranty 
|
Bring to Authorized Dealer |
|
Rilon 6 Months Service Warranty 
|
Bring to Authorized Dealer |
|
Showfou 3 Months Service Warranty 
|
911 G. Araneta Ave., P. Florentino St., QC (02) 8740 9296 |
|
Shibaru Lifetime Service Warranty 
|
911 G. Araneta Ave., P. Florentino St., QC (02) 8740 9296 |
|
Stanley 2 Year Limited Warranty 
|
Unit 2A 2F VSK Corporate Circle, Acacia Lane, Mandaluyong (02) 8533 9786 / (02) 8299 3772 / 1 800 1322 0127 |
|
Shinsetsu 6 Months Service Warranty 
|
Metro Manila: 9422 Urma Drive, Airport Village, Parañaque City (02) 8838 5551 / 8851 5851 0925 525 7685 / 0919 081 9594 / 0917 708 3819 Cebu: #37 Rafael Espina St., Banilad (32) 238 0630 / 0998 849 8881 Davao: Door 1-2 JNL Bldg., Cabantian (82) 224 5748 / 0932 854 8134 / 0925 803 3843 |
|
Worx 6 Months Parts Warranty 
|
#8 Don Manuel Street, Kaingin Rd., Balintawak, QC 0956 014 6378 |
|
Wadfow 6 Months Service Warranty 
|
130-A 6th Street, 7th Ave., Grace Park East, Caloocan 0917 625 2286 / 0919 078 0019 / 7002-3394 |
|
Yamato DC Type: 6 Months Service Warranty AC Type: 3 Months Service Warranty 
|
Bring to Authorized Dealer for Warranty & Repair |
Information is subject to change without prior notice.
Shipping Policy
Last Updated: March 6, 2026
At KM Powertool Enterprises Corp. (powertool.ph), we aim to provide clear, reliable, and efficient delivery options for customers across Metro Manila and nationwide in the Philippines. This Shipping Policy explains our order processing times, delivery methods, shipping coverage, same-day delivery options, cargo delivery arrangements, local pickup, and shipping-related support.
Order Processing & Delivery Schedule
• Orders are typically processed within 2–5 business days (Monday to Saturday), excluding Sundays and holidays.
• Orders placed after 5:00 PM (GMT+8 / Philippine Time) may be processed on the next business day.
• Handling time is usually 1–2 business days after payment confirmation.
• Standard transit time is usually 3–5 business days, depending on destination, courier availability, and item size.
• Estimated total delivery window is typically 3–7 business days, subject to possible delays beyond our control.
Once your order has been shipped, you may receive an email, SMS, or message confirmation with tracking or shipment details depending on the courier or shipping method used.
Shipping Coverage
We currently ship nationwide within the Philippines. Shipping availability, delivery lead time, and rates may vary depending on the destination, item dimensions, weight, courier serviceability, and shipping method selected or approved.
Metro Manila Shipping – Flat Rate & COD
• Flat rate shipping fee: ₱250 (Metro Manila only, up to 20kg).
• Cash on Delivery (COD) may be available for select Metro Manila orders up to 20kg, subject to confirmation.
• Deliveries typically operate from 8:30 AM to 5:30 PM, Monday to Saturday.
• Customers may receive a message or call on the day of delivery depending on courier coordination.
Same Day Delivery / On-Demand Courier Booking
Customers may also arrange same-day or rush delivery through third-party courier services such as Lalamove, Transportify, Borzo, Grab, and TokTok, subject to item availability, order confirmation, operating hours, and rider availability.
For same-day delivery requests, please coordinate with our team first before booking any courier.
Important Reminders for Same-Day Delivery
1. Contact us first to confirm item availability.
2. Provide complete customer information:
Receipt to:Contact Info:Item: (subject to availability)
3. Complete payment and wait for confirmation before booking any delivery service.
4. Courier bookings must be within working hours.
Booking Hours:8:30 AM – 5:00 PM Monday to SaturdayLunch Break:12:00 PM – 1:00 PM
5. Kindly provide rider or driver details upon booking for pickup coordination.
Driver / Rider Name:Plate Number:Vehicle:
Safety Note: In some cases the actual rider may use another registered account. For security reasons, we recommend cancelling and rebooking if rider details do not match.
Reminder Notes:
- Availability of items may vary.
- Not all items are eligible for same-day delivery.
- Please coordinate through our official communication channels first.
Domestic Shipping Rates & Estimates
Shipping fees outside Metro Manila vary depending on the destination, item size, weight, packaging requirements, and courier availability. In some cases shipping charges are reviewed and quoted manually before confirmation.
For purchases made through third-party marketplaces such as Shopee or Lazada, shipping fees and delivery policies may differ from orders placed directly through powertool.ph.
Provincial Delivery (Bulk Shipping via Cargo Logistics)
For bulky items delivered outside Metro Manila, we may arrange delivery through cargo logistics providers using a Freight Collect method (shipping fee paid by the customer upon pickup).
Common cargo partners may include:
• AP Cargo
• Jades Cargo
• Sea Star Cargo
• Solid Shipping
• Other logistics providers available in your area
In-Store Pickup (Free)
Customers may choose local pickup at our store to avoid shipping fees.
• Order preparation time: typically 3–7 business days
• Pickup hours: 8:30 AM – 5:30 PM, Monday to Saturday
• Please bring your order confirmation during pickup.
Order Tracking
Once your order is shipped, you may receive a notification with tracking information depending on the courier service used.
Carrier Partners
We work with delivery partners including:
• Lalamove
• Transportify
• Grab
• Borzo
• TokTok
• Various cargo logistics providers depending on location
Shipping Costs
Free Shipping: Applies only to select promotions when announced.
Paid Shipping: Calculated based on location, courier availability, and item weight/dimensions.
COD: Limited to Metro Manila orders up to 20kg and subject to confirmation.
Delivery Issues & Concerns
If you experience delays, lost packages, or damaged shipments, please contact us immediately so we can coordinate with the courier and assist you.
Contact Information
KM Powertool Enterprises Corp. (powertool.ph)
Website: https://powertool.ph
Address: 801 Cristobal Street Corner S.H. Loyola, Brgy. 451, Sampaloc, Manila (Near Trabajo Market)
Sales Inquiries: sales@powertool.ph
Aftersales Support: support@powertool.ph
Mobile: +63917 580 9988
Customer Service Hours: Monday–Saturday, 8:30 AM–5:30 PM (Philippine Time)
Response Time: Typically within 1–2 business days
Return, Refund & Exchange Policy
Last Updated: March 6, 2026
At KM Powertool Enterprises Corp. (powertool.ph), we value your trust and aim to ensure that every purchase meets your expectations. If an item does not meet the expected condition or arrives defective, we provide a clear process for returns, refunds, and exchanges.
Our policies are aligned with our internal procedures and the provisions of the Philippine Consumer Act (R.A. 7394).
1. Return Window
- Customers may request a return within 7 days from the date the order is received.
- Returned items must be in the same condition as received.
- Items must be unused, with complete accessories, manuals, packaging, and proof of purchase.
- A 10% restocking fee may apply to special-order or per-order items when approved for return.
2. Return Shipping Costs
- Defective, Damaged, or Incorrect Items: KM Powertool Enterprises Corp. will shoulder the return shipping cost once the issue has been verified.
- Change of Mind / Wrong Item Ordered: Under R.A. 7394, change of mind is generally not eligible for return or exchange. In exceptional cases where a return is approved, the customer will shoulder the shipping cost.
- Original shipping charges paid during checkout are non-refundable.
3. How to Start a Return (Step-by-Step)
Step 1 – Initiate Your Return
Email support@powertool.ph within 7 days of receiving the item and provide the following:
- Order number
- Item(s) to be returned
- Reason for return
- Photos or videos (required for defective or damaged items)
Step 2 – Return Review & Approval
If the request is approved, you will receive:
- Return authorization confirmation
- Return instructions
- Return shipping details
Items returned without prior authorization may not be accepted.
Step 3 – Shipping the Return
For defective or incorrect items:
- Ship the item using a courier service
- Provide the courier receipt and tracking number
- Provide bank details for shipping reimbursement if applicable
Return shipping reimbursement may be processed after verification of the issue.
For non-defective returns:
The customer will be responsible for the return shipping cost unless otherwise approved by our team.
Step 4 – Item Inspection
Returned items will undergo inspection to verify:
- The item is unused
- Accessories and parts are complete
- Original packaging is intact
Step 5 – Return Decision
- Approved: Refund or exchange will be processed.
- Rejected: The item may be returned to the customer.
Step 6 – Refund Processing
Refunds are typically processed within 5–10 business days depending on the original payment method, bank processing time, or payment provider policies.
4. Exchange Policy (R.A. 7394 Compliant)
The following conditions apply to exchanges:
- Change of mind is not eligible for exchange.
- Original proof of purchase must be presented.
- Exchange requests must be made within 7 days from receipt.
- Items must be unused and returned in original packaging.
- Used items, incomplete items, or items damaged due to misuse are not eligible for exchange.
- We reserve the right to determine whether an item is defective or misused. Items may be assessed by the authorized service center, which may take 2–5 business days.
If you wish to purchase a different product, we recommend completing the return process first before placing a new order.
5. Damages & Issues
Customers should inspect items immediately upon delivery. If your order arrives defective, damaged, or incorrect, please contact us as soon as possible so we can review and resolve the issue.
6. Non-Returnable Items
For safety, hygiene, and regulatory reasons, certain items cannot be returned or exchanged, including:
- Perishable goods
- Personalized or custom-made items
- Special-order items
- Personal care products
- Hazardous materials or flammable products
- Sale or clearance items
- Gift cards
If you are unsure whether your item qualifies for return, please contact our support team before sending the item back.
7. Contact Information
KM Powertool Enterprises Corp. (powertool.ph)
Website: https://powertool.ph
Address: 801 Cristobal Street Corner S.H. Loyola, Brgy. 451, Sampaloc, Manila (Near Trabajo Market)
Sales Inquiries: sales@powertool.ph
Aftersales Support: support@powertool.ph
Mobile: +63917 580 9988
Customer Service Hours: Monday – Saturday, 8:30 AM – 5:30 PM (Philippine Time)
Response Time: Typically within 1–2 business days
Repair / Check-Up Policy
KM Powertool Enterprises Corp. (powertool.ph)
Last Updated: March 6, 2026
At KM Powertool Enterprises Corp. (powertool.ph), we strive to provide high-quality tools and equipment to our valued customers across the Philippines. However, we understand that tools may occasionally require inspection or repair due to manufacturing defects, wear, or operational issues.
This Repair / Check-Up Policy explains the procedures, conditions, and guidelines for product inspection, repair services, and coordination with the authorized service centers of each brand.
Eligibility for Repair
This repair policy applies only to products purchased directly from KM Powertool Enterprises Corp. (powertool.ph).
To qualify for repair services:
• The product must still be within the manufacturer’s warranty period, or
• The product may still be eligible for paid repair services if the warranty has expired.
Repairs under warranty generally cover:
• Manufacturing defects
• Faulty materials
• Workmanship issues under normal use
The following are not covered under warranty:
• Damage caused by misuse or improper handling
• Accidental damage, including drop, impact, or water damage
• Unauthorized modifications or repairs
• Normal wear and tear
• Products purchased from unauthorized sellers
Warranty Coverage
All products sold by KM Powertool Enterprises Corp. (powertool.ph) carry their respective brand manufacturer warranty.
Each brand has its own warranty coverage, warranty duration, and service conditions. Because warranty terms vary by manufacturer, customers must follow the specific warranty terms and conditions set by each brand.
Warranty coverage may include:
• Repair of defective components
• Replacement of defective parts
• Replacement of the product, subject to manufacturer approval
Customers are advised to review the specific warranty conditions of the brand they purchased.
If the warranty period has expired, repairs may still be available subject to service charges, replacement parts cost, and service center approval.
Initiating a Repair Request
To request a repair or product inspection:
- The customer must bring the item to our shop for initial evaluation.
- Provide complete product details including:
- Brand
- Model number
- Serial number
- Description of the issue
- Proof of purchase (official receipt) may be required to verify warranty eligibility.
Important:
Lack of proof of purchase may result in denial of warranty-related claims.
Assessment and Authorization
Once the item is received:
• The product may be forwarded to the respective authorized service center for inspection.
• Some issues may be resolved through basic troubleshooting, which may be recommended before proceeding with repair.
If repair is required:
• The service center may provide a diagnosis and repair quotation.
• Repair costs may include:
- Replacement parts
- Labor or service charges
- Other applicable fees
All repair charges must be approved by the customer before repair work proceeds.
Repair Process
All repairs are carried out by authorized service centers or trained technicians to help ensure quality and compliance with manufacturer procedures.
Repair duration may vary depending on:
• Complexity of the issue
• Availability of replacement parts
• Service center workload
• Manufacturer procedures
Estimated repair lead time:
60–120 days (subject to delays)
Repair quotations may be adjusted if additional issues are discovered during inspection or repair.
Customers will receive updates once information is provided by the service center.
For follow-ups, please contact: support@powertool.ph
Check-Up / Diagnostic Fee
A Check-Up / Diagnostic Fee may be required for inspection of items.
Important conditions:
• The check-up fee is non-refundable.
• If the customer proceeds with the repair, the fee may be deducted from the final repair cost, subject to service center policy.
• If the customer decides to pull out the item, the diagnostic fee will not be refunded.
The check-up fee varies depending on the brand and type of equipment. Please contact us for an estimate.
Return of Repaired Product
Once repair is completed:
• The product may undergo testing and quality inspection.
• Customers will be notified when the item is ready for pickup at our shop.
Before releasing the item:
• All outstanding balances must be settled, including:
- Repair charges
- Replacement parts
- Service fees
Shipping arrangements, if needed, may be discussed separately.
Additional Terms and Conditions
• This repair policy is subject to the applicable laws and regulations of the Republic of the Philippines.
• KM Powertool Enterprises Corp. (powertool.ph) reserves the right to update or modify this policy without prior notice.
• Changes to this policy will not affect repair requests already in process.
• Rush repairs are not available due to service center procedures and parts availability.
• Standard repair lead time is 60–120 days, depending on parts availability and service center capacity.
• Items not claimed within 90 days after repair notification may incur storage fees or may be considered abandoned, subject to applicable laws and notice procedures.
Customer Support
Customer satisfaction is important to us, and we are committed to assisting you throughout the repair process.
For inquiries or repair follow-ups, please contact:
KM Powertool Enterprises Corp. (powertool.ph)
Website: https://powertool.ph
Sales Inquiries: sales@powertool.ph
Aftersales Support: support@powertool.ph
Mobile: +63917 580 9988
Address: 801 Cristobal Street Corner S.H. Loyola, Brgy. 451, Sampaloc, Manila (Near Trabajo Market)
Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM (Philippine Time)
Response Time: Typically within 1–2 business days
Price Match Program | Best Deal Guarantee
At KM Powertool Enterprises Corp. (powertool.ph), we strive to offer the best value for professional tools in the Philippines. If you find the same product offered at a lower price by one of our competitors, we will try our best to match the price.
Our goal is to provide competitive pricing while maintaining genuine products and reliable service.
Please send us a screenshot of the competitor’s price and our team will review it and check if we can match the offer.
Click the link below to chat with us:
CHAT WITH US ON MESSENGER
Step-by-Step Guide
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Step 1: Screenshot the Competitor PriceTake a screenshot or screen grab showing the lower price offered by a competitor. Desktop: Android Phone: 1. Open the screen you want to capture. |
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Step 2: Send the ScreenshotClick the chat link below and send us the screenshot showing the competitor’s price. |
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Step 3: Wait for ConfirmationOur team will review the competitor’s offer and confirm whether we can match the price. Once approved, we will provide instructions so you can complete your purchase with the matched price. |
Contact Information
KM Powertool Enterprises Corp. (powertool.ph)
Website: https://powertool.ph
Email: sales@powertool.ph
Support: support@powertool.ph
Mobile: +63917 580 9988
Address: 801 Cristobal Street Corner S.H. Loyola, Sampaloc, Manila
Per Order / Made to Order Items Policy
KM Powertool Enterprises Corp. (powertool.ph)
Last Updated: March 6, 2026
Thank you for your interest in our Per Order / Made to Order items at KM Powertool Enterprises Corp. (powertool.ph). Some specialized tools and equipment are not kept as regular inventory and must be ordered directly from suppliers or produced specifically upon request.
This policy explains how Per Order and Made to Order items are processed to ensure transparency and smooth coordination with our customers.
1. Definition of Per Order Items
Per Order items are products that are not immediately available in our store inventory. These items must be ordered from suppliers or manufacturers only after receiving a confirmed order from the customer.
Examples include:
- Specialized tools not regularly stocked
- Large quantity orders
- Special equipment sourced directly from suppliers
- Items requiring supplier allocation or production
2. Ordering Process
To place an order for a Per Order or Made to Order item:
- Company purchases: A formal Purchase Order (PO) is required.
- Personal purchases: A 50% down payment is required before processing the order.
Orders will only be processed once the Purchase Order or required down payment has been received and confirmed.
3. Processing and Lead Time
Estimated lead times will be communicated during the ordering process. While we strive to meet estimated timeframes, delays may occur due to supplier availability, logistics conditions, or unforeseen circumstances.
Standard Lead Time (Subject to Delay)
Per Order Items:
3–5 working days lead time upon receipt of Purchase Order or Down Payment.
Made to Order Items:
3–5 weeks lead time upon receipt of Purchase Order or Down Payment.
Once the items arrive and are ready for pickup or shipment, our team will notify the customer.
4. Payment and Pricing
For company orders, processing may begin upon receipt of the official Purchase Order (PO). Payment may be settled once item availability is confirmed.
For personal purchases, a 50% down payment is required before the order is processed.
Please note:
- Prices and product availability may change depending on supplier conditions.
- If additional charges occur during procurement or production, customers will be notified before proceeding.
5. Order Modifications or Cancellations
Because Per Order and Made to Order items are specially sourced or produced, modifications or cancellations may not be possible once order processing has started.
If you need to request changes, please contact our customer support immediately. Approval will depend on supplier status and production progress.
6. Communication and Updates
KM Powertool Enterprises Corp. (powertool.ph) maintains open communication with customers throughout the ordering process.
Order updates may be provided through:
- Messenger
- Viber
- Phone communication
Customers are encouraged to monitor their communication channels for updates regarding their order.
7. Returns and Exchanges
Due to the special nature of Per Order and Made to Order items, returns or exchanges are generally not allowed unless:
- The item has a manufacturing defect
- An incorrect product was supplied
- An error occurred during order processing
If an issue occurs, customers must contact our support team within a reasonable timeframe so we can assist with resolution.
Please review our related policy for additional details:
Return / Refund / Exchange Policy
https://powertool.ph/policies/refund-policy
8. Availability Guarantee
KM Powertool Enterprises Corp. (powertool.ph) commits to fulfilling Per Order and Made to Order items based on agreed specifications and requirements.
In the rare event that an item cannot be fulfilled due to supplier limitations or discontinuation, the customer will be notified immediately and any payment made will be fully refunded.
We appreciate your understanding and cooperation with our Per Order policy. If you have questions or require assistance, please contact our support team.
Customer Support
Customer satisfaction is important to us, and we are committed to assisting you throughout the ordering process.
KM Powertool Enterprises Corp. (powertool.ph)
Website: https://powertool.ph
Sales Inquiries: sales@powertool.ph
Aftersales Support: support@powertool.ph
Mobile: +63917 580 9988
Address: 801 Cristobal Street Corner S.H. Loyola, Brgy. 451, Sampaloc, Manila (Near Trabajo Market)
Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM (Philippine Time)
Response Time: Typically within 1–2 business days
WHY CHOOSE POWERTOOL.PH?
KM Powertool Enterprises Corp. - Your Trusted Toolshop in Manila