Shipping Policy

Last Updated: March 6, 2026

At KM Powertool Enterprises Corp. (powertool.ph), we aim to provide clear, reliable, and efficient delivery options for customers across Metro Manila and nationwide in the Philippines. This Shipping Policy explains our order processing times, delivery methods, shipping coverage, same-day delivery options, cargo delivery arrangements, local pickup, and shipping-related support.

Order Processing & Delivery Schedule

• Orders are typically processed within 2–5 business days (Monday to Saturday), excluding Sundays and holidays.
• Orders placed after 5:00 PM (GMT+8 / Philippine Time) may be processed on the next business day.
• Handling time is usually 1–2 business days after payment confirmation.
• Standard transit time is usually 3–5 business days, depending on destination, courier availability, and item size.
• Estimated total delivery window is typically 3–7 business days, subject to possible delays beyond our control.

Once your order has been shipped, you may receive an email, SMS, or message confirmation with tracking or shipment details depending on the courier or shipping method used.

Shipping Coverage

We currently ship nationwide within the Philippines. Shipping availability, delivery lead time, and rates may vary depending on the destination, item dimensions, weight, courier serviceability, and shipping method selected or approved.

Metro Manila Shipping – Flat Rate & COD

• Flat rate shipping fee: ₱250 (Metro Manila only, up to 20kg).
• Cash on Delivery (COD) may be available for select Metro Manila orders up to 20kg, subject to confirmation.
• Deliveries typically operate from 8:30 AM to 5:30 PM, Monday to Saturday.
• Customers may receive a message or call on the day of delivery depending on courier coordination.

Same Day Delivery / On-Demand Courier Booking

Customers may also arrange same-day or rush delivery through third-party courier services such as Lalamove, Transportify, Borzo, Grab, and TokTok, subject to item availability, order confirmation, operating hours, and rider availability.

For same-day delivery requests, please coordinate with our team first before booking any courier.

Important Reminders for Same-Day Delivery

1. Contact us first to confirm item availability.
2. Provide complete customer information:

Receipt to:

Contact Info:

Item: (subject to availability)

3. Complete payment and wait for confirmation before booking any delivery service.
4. Courier bookings must be within working hours.

Booking Hours:

8:30 AM – 5:00 PM Monday to Saturday

Lunch Break: 12:00 PM – 1:00 PM

5. Kindly provide rider or driver details upon booking for pickup coordination.

Driver / Rider Name:

Plate Number:

Vehicle:

Safety Note: In some cases the actual rider may use another registered account. For security reasons, we recommend cancelling and rebooking if rider details do not match.

Reminder Notes:

• Availability of items may vary.
• Not all items are eligible for same-day delivery.
• Please coordinate through our official communication channels first.

Domestic Shipping Rates & Estimates

Shipping fees outside Metro Manila vary depending on the destination, item size, weight, packaging requirements, and courier availability. In some cases shipping charges are reviewed and quoted manually before confirmation.

For purchases made through third-party marketplaces such as Shopee or Lazada, shipping fees and delivery policies may differ from orders placed directly through powertool.ph.

Provincial Delivery (Bulk Shipping via Cargo Logistics)

For bulky items delivered outside Metro Manila, we may arrange delivery through cargo logistics providers using a Freight Collect method (shipping fee paid by the customer upon pickup).

Common cargo partners may include:
• AP Cargo
• Jades Cargo
• Sea Star Cargo
• Solid Shipping
• Other logistics providers available in your area

In-Store Pickup (Free)

Customers may choose local pickup at our store to avoid shipping fees.

• Order preparation time: typically 3–7 business days
• Pickup hours: 8:30 AM – 5:30 PM, Monday to Saturday
• Please bring your order confirmation during pickup.

Order Tracking

Once your order is shipped, you may receive a notification with tracking information depending on the courier service used.

Carrier Partners

We work with delivery partners including:
• Lalamove
• Transportify
• Grab
• Borzo
• TokTok
• Various cargo logistics providers depending on location

Shipping Costs

Free Shipping: Applies only to select promotions when announced.
Paid Shipping: Calculated based on location, courier availability, and item weight/dimensions.
COD: Limited to Metro Manila orders up to 20kg and subject to confirmation.

Delivery Issues & Concerns

If you experience delays, lost packages, or damaged shipments, please contact us immediately so we can coordinate with the courier and assist you.

Contact Information

KM Powertool Enterprises Corp. (powertool.ph)
Website: https://powertool.ph
Address: 801 Cristobal Street Corner S.H. Loyola, Brgy. 451, Sampaloc, Manila (Near Trabajo Market)
Sales Inquiries: sales@powertool.ph
Aftersales Support: support@powertool.ph
Mobile: +63917 580 9988
Customer Service Hours: Monday–Saturday, 8:30 AM–5:30 PM (Philippine Time)
Response Time: Typically within 1–2 business days