Per Order / Made to Order Items Policy

Per Order / Made to Order Items Policy

KM Powertool Enterprises Corp. (powertool.ph)
Last Updated: March 6, 2026

Per Order Tools Policy - KM Powertool Enterprises Corp.

Thank you for your interest in our Per Order / Made to Order items at KM Powertool Enterprises Corp. (powertool.ph). Some specialized tools and equipment are not kept as regular inventory and must be ordered directly from suppliers or produced specifically upon request.

This policy explains how Per Order and Made to Order items are processed to ensure transparency and smooth coordination with our customers.


1. Definition of Per Order Items

Per Order items are products that are not immediately available in our store inventory. These items must be ordered from suppliers or manufacturers only after receiving a confirmed order from the customer.

Examples include:

  • Specialized tools not regularly stocked
  • Large quantity orders
  • Special equipment sourced directly from suppliers
  • Items requiring supplier allocation or production

2. Ordering Process

To place an order for a Per Order or Made to Order item:

  • Company purchases: A formal Purchase Order (PO) is required.
  • Personal purchases: A 50% down payment is required before processing the order.

Orders will only be processed once the Purchase Order or required down payment has been received and confirmed.


3. Processing and Lead Time

Estimated lead times will be communicated during the ordering process. While we strive to meet estimated timeframes, delays may occur due to supplier availability, logistics conditions, or unforeseen circumstances.

Standard Lead Time (Subject to Delay)

Per Order Items:
3–5 working days lead time upon receipt of Purchase Order or Down Payment.

Made to Order Items:
3–5 weeks lead time upon receipt of Purchase Order or Down Payment.

Once the items arrive and are ready for pickup or shipment, our team will notify the customer.


4. Payment and Pricing

For company orders, processing may begin upon receipt of the official Purchase Order (PO). Payment may be settled once item availability is confirmed.

For personal purchases, a 50% down payment is required before the order is processed.

Please note:

  • Prices and product availability may change depending on supplier conditions.
  • If additional charges occur during procurement or production, customers will be notified before proceeding.

5. Order Modifications or Cancellations

Because Per Order and Made to Order items are specially sourced or produced, modifications or cancellations may not be possible once order processing has started.

If you need to request changes, please contact our customer support immediately. Approval will depend on supplier status and production progress.


6. Communication and Updates

KM Powertool Enterprises Corp. (powertool.ph) maintains open communication with customers throughout the ordering process.

Order updates may be provided through:

  • Email
  • Messenger
  • Viber
  • Phone communication

Customers are encouraged to monitor their communication channels for updates regarding their order.


7. Returns and Exchanges

Due to the special nature of Per Order and Made to Order items, returns or exchanges are generally not allowed unless:

  • The item has a manufacturing defect
  • An incorrect product was supplied
  • An error occurred during order processing

If an issue occurs, customers must contact our support team within a reasonable timeframe so we can assist with resolution.

Please review our related policy for additional details:

Return / Refund / Exchange Policy
https://powertool.ph/policies/refund-policy


8. Availability Guarantee

KM Powertool Enterprises Corp. (powertool.ph) commits to fulfilling Per Order and Made to Order items based on agreed specifications and requirements.

In the rare event that an item cannot be fulfilled due to supplier limitations or discontinuation, the customer will be notified immediately and any payment made will be fully refunded.


We appreciate your understanding and cooperation with our Per Order policy. If you have questions or require assistance, please contact our support team.

Customer Support

Customer satisfaction is important to us, and we are committed to assisting you throughout the ordering process.

KM Powertool Enterprises Corp. (powertool.ph)
Website: https://powertool.ph
Sales Inquiries: sales@powertool.ph
Aftersales Support: support@powertool.ph
Mobile: +63917 580 9988
Address: 801 Cristobal Street Corner S.H. Loyola, Brgy. 451, Sampaloc, Manila (Near Trabajo Market)
Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM (Philippine Time)
Response Time: Typically within 1–2 business days