Refund policy

Return, Refund & Exchange Policy

Last Updated: March 6, 2026

At KM Powertool Enterprises Corp. (powertool.ph), we value your trust and aim to ensure that every purchase meets your expectations. If an item does not meet the expected condition or arrives defective, we provide a clear process for returns, refunds, and exchanges.

Our policies are aligned with our internal procedures and the provisions of the Philippine Consumer Act (R.A. 7394).

1. Return Window

  • Customers may request a return within 7 days from the date the order is received.
  • Returned items must be in the same condition as received.
  • Items must be unused, with complete accessories, manuals, packaging, and proof of purchase.
  • A 10% restocking fee may apply to special-order or per-order items when approved for return.

2. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: KM Powertool Enterprises Corp. will shoulder the return shipping cost once the issue has been verified.
  • Change of Mind / Wrong Item Ordered: Under R.A. 7394, change of mind is generally not eligible for return or exchange. In exceptional cases where a return is approved, the customer will shoulder the shipping cost.
  • Original shipping charges paid during checkout are non-refundable.

3. How to Start a Return (Step-by-Step)

Step 1 – Initiate Your Return

Email support@powertool.ph within 7 days of receiving the item and provide the following:

  • Order number
  • Item(s) to be returned
  • Reason for return
  • Photos or videos (required for defective or damaged items)

Step 2 – Return Review & Approval

If the request is approved, you will receive:

  • Return authorization confirmation
  • Return instructions
  • Return shipping details

Items returned without prior authorization may not be accepted.

Step 3 – Shipping the Return

For defective or incorrect items:

  • Ship the item using a courier service
  • Provide the courier receipt and tracking number
  • Provide bank details for shipping reimbursement if applicable

Return shipping reimbursement may be processed after verification of the issue.

For non-defective returns:

The customer will be responsible for the return shipping cost unless otherwise approved by our team.

Step 4 – Item Inspection

Returned items will undergo inspection to verify:

  • The item is unused
  • Accessories and parts are complete
  • Original packaging is intact

Step 5 – Return Decision

  • Approved: Refund or exchange will be processed.
  • Rejected: The item may be returned to the customer.

Step 6 – Refund Processing

Refunds are typically processed within 5–10 business days depending on the original payment method, bank processing time, or payment provider policies.

4. Exchange Policy (R.A. 7394 Compliant)

The following conditions apply to exchanges:

  • Change of mind is not eligible for exchange.
  • Original proof of purchase must be presented.
  • Exchange requests must be made within 7 days from receipt.
  • Items must be unused and returned in original packaging.
  • Used items, incomplete items, or items damaged due to misuse are not eligible for exchange.
  • We reserve the right to determine whether an item is defective or misused. Items may be assessed by the authorized service center, which may take 2–5 business days.

If you wish to purchase a different product, we recommend completing the return process first before placing a new order.

5. Damages & Issues

Customers should inspect items immediately upon delivery. If your order arrives defective, damaged, or incorrect, please contact us as soon as possible so we can review and resolve the issue.

6. Non-Returnable Items

For safety, hygiene, and regulatory reasons, certain items cannot be returned or exchanged, including:

  • Perishable goods
  • Personalized or custom-made items
  • Special-order items
  • Personal care products
  • Hazardous materials or flammable products
  • Sale or clearance items
  • Gift cards

If you are unsure whether your item qualifies for return, please contact our support team before sending the item back.

7. Contact Information

KM Powertool Enterprises Corp. (powertool.ph)
Website: https://powertool.ph
Address: 801 Cristobal Street Corner S.H. Loyola, Brgy. 451, Sampaloc, Manila (Near Trabajo Market)
Sales Inquiries: sales@powertool.ph
Aftersales Support: support@powertool.ph
Mobile: +63917 580 9988
Customer Service Hours: Monday – Saturday, 8:30 AM – 5:30 PM (Philippine Time)
Response Time: Typically within 1–2 business days