Warranty Policy

Last updated: February 12, 2026

At KM Powertool Enterprises Corp (powertool.ph), we stand behind the quality and authenticity of the products we sell. This Warranty Policy explains coverage, limitations, and the process for warranty claims. All items purchased from our store carry their respective official brand warranties, supported by authorized service centers nationwide.

Warranty Coverage
• All products purchased from KM Powertool Enterprises Corp (powertool.ph) include their respective brand warranties (varies per brand).
• Warranty covers manufacturing defects, faulty materials, or workmanship issues.
• If a product fails under normal use during the warranty period, the respective brand may repair, replace, or service the item based on their terms.
• KM Powertool Enterprises Corp (powertool.ph) assists customers in locating and coordinating with the correct service center.

What Is Not Covered
This warranty does not apply to:
• Damage caused by misuse, improper handling, accidents, drops, or water damage
• Unauthorized repairs, modifications, or tampering
• Normal wear and tear (e.g., carbon brushes, switches, consumables) unless specified that it is included
• Products used outside their intended purpose
• Items purchased from unauthorized sellers or marketplaces
• Lost, defaced, or illegible serial numbers

Important Requirement: Proof of Purchase
To claim warranty:
• Original receipt is REQUIRED.
No receipt means no warranty.

How to File a Warranty Claim
1. Contact Us
Email: support@powertool.ph with your order number, complete name, product details, and issue description.

2. Provide Evidence
We may request photos or videos to help verify the defect before referral to the service center.

3. Return or Service Center Visit
Depending on the brand, you may bring the item to an authorized service center or ship it to the designated location.

4. Evaluation & Resolution
Once inspected, your item will be repaired, replaced, or processed under the brand’s official warranty terms.

Warranty Period
• Warranty period begins on the date of purchase/delivery.
• Replacement items follow the remainder of the original warranty period.
• Warranty periods vary per brand (listed below).

Legal Rights
This warranty is provided in addition to applicable consumer rights under Philippine law. It does not limit your protection under the Consumer Act of the Philippines.

Customer Support / Follow ups
For tracking or follow-up of warranty repairs, please contact:
Email: support@powertool.ph

OFFICIAL BRAND WARRANTY LIST & AUTHORIZED SERVICE CENTERS

We will help direct you to the correct service centers for your brand. Please present your receipt.

Brand	Authorized Service Center
Bosch Professional 1 Year Parts & Service Warranty *Starts Jan. 31,2023	Binondo: 1054 Reina Regente Cor. Recto Ave. Manila (02) 247 4380 / 247 4850 / 244 73 4041-47 Quezon City: Unit A, 20 D. Tuazon, Brgy. Don Manuel 0927 078 4408 / 0917 173 6636 Makati: G/F WC Bldg. 2438 Belarmino St., Bangkal (02) 7387406 / 510 1651
Montana 1 Year Service Warranty	#668 T. Santiago St. Lingunan, Valenzuela City 0917 517 2796
Deli 1 Year Limited Parts & Service Warranty	314 Dasmariñas St., Binondo, Manila 0917 150 6564
Dremel 6 Months Parts & Service Warranty	Bring to any Bosch Service Center
Makita Professional / MT Series 3.5 Years Limited Warranty – Pro & Industrial 2 Years One-Time Replacement – Batteries/Charger 2 Years Limited Warranty – MT Series, CXT, etc. 1 Year Replacement – Lights & Measuring tools	Manila: 315 Dasmariñas St., Binondo (02) 243-1159 to 64
Dewalt Power Tools 3 Year Limited Warranty	Unit 2A 2F VSK Corporate Circle, Acacia Lane, Mandaluyong (02) 8533 9786 / (02) 8299 3772 / 1 800 1322 0127
Milwaukee Professional 6 Months Parts & Service Warranty	22 Timog Ave, Diliman, Quezon City (02) 355-7777
Kress Elektrowerkzeuge 6 Months Parts & Service Warranty	#8 Don Manuel Street, Kaingin Rd., Balintawak, Quezon City 0956 014 6378
Crown Lifetime Service Warranty	254 G. Araneta Ave., Brgy. Masambong, Quezon City (02) 8661 5421 / 8664 8905
MPT Tools 6 Months Limited Parts & Service Warranty	357 Rose St., Brgy. 161, Reparo Baesa, Caloocan City 0917 884 2017
DCA Professional 6 Months Parts Warranty Lifetime Service Warranty	911 G. Araneta Ave., cor. P. Florentino St., Quezon City (02) 8740 9296
Ken Professional 6 Months Limited Parts & Service Warranty (Limited – specific conditions apply)	22 Timog Ave, Diliman, Quezon City (02) 355-7777
Dartek 1 Year Service Warranty	#8 Don Manuel Street, Kaingin Rd., Balintawak, QC 0956 014 6378
Zekoki 3 Months Service Warranty	22 Timog Ave, Diliman, Quezon City (02) 355 7777
JC Kawasaki Lifetime Service Warranty	Bring to Authorized Dealer for Warranty & Repair
Greenfield 6 Months Service Warranty	1424 Coher Center, Quezon Ave., Quezon City Tel: 8709 9041
Hoyoma Lifetime Service Warranty	Bring to Authorized Dealer for Warranty & Repair
Mailtank 6 Months Service Warranty	Bring to Authorized Dealer
Total Tools 1 Year Service Warranty	543 Tomas Mapua St., Sta. Cruz, Manila Landline: 02 242 1346 Cellphone: +63 917 817 5157
Ingco Tools 6 Months Limited Warranty	#2 D. Arellano St., Bagong Barrio, Caloocan City Tel: 7002 3394 Spare Parts: 0917 625 2286 Messenger: IngcoService5
JR Kawasaki 3 Months Service Warranty	420 Del Monte St., Brgy. Sienna, Quezon City 09559 844 403
Hokage 6 Months Service Warranty	Bring to Authorized Dealer
Hitronic 6 Months Service Warranty	Bring to Authorized Dealer
Powerhouse Powertools – 6 Months Welding – 3 Months Generators – 1 Month Industrial – 3 Months	Manila SC: 2712 Jose Abad Santos Ave., Tondo 0966 555 7777 / 0905 034 0301 / 0965 052 7521 Full List Here
Powerplus 1 Year Service Warranty	2712 Jose Abad Santos Ave., Tondo, Manila 0966 555 7777 / 0905 034 0301 / 0965 052 7521
Riland 6 Months Service Warranty	Bring to Authorized Dealer
Rilon 6 Months Service Warranty	Bring to Authorized Dealer
Showfou 3 Months Service Warranty	911 G. Araneta Ave., P. Florentino St., QC (02) 8740 9296
Shibaru Lifetime Service Warranty	911 G. Araneta Ave., P. Florentino St., QC (02) 8740 9296
Stanley 2 Year Limited Warranty	Unit 2A 2F VSK Corporate Circle, Acacia Lane, Mandaluyong (02) 8533 9786 / (02) 8299 3772 / 1 800 1322 0127
Shinsetsu 6 Months Service Warranty	Metro Manila: 9422 Urma Drive, Airport Village, Parañaque City (02) 8838 5551 / 8851 5851 0925 525 7685 / 0919 081 9594 / 0917 708 3819 Cebu: #37 Rafael Espina St., Banilad (32) 238 0630 / 0998 849 8881 Davao: Door 1-2 JNL Bldg., Cabantian (82) 224 5748 / 0932 854 8134 / 0925 803 3843
Worx 6 Months Parts Warranty	#8 Don Manuel Street, Kaingin Rd., Balintawak, QC 0956 014 6378
Wadfow 6 Months Service Warranty	130-A 6th Street, 7th Ave., Grace Park East, Caloocan 0917 625 2286 / 0919 078 0019 / 7002-3394
Yamato DC Type: 6 Months Service Warranty AC Type: 3 Months Service Warranty	Bring to Authorized Dealer for Warranty & Repair

Information is subject to change without prior notice.

Shipping Policy

Last Updated: March 6, 2026

At KM Powertool Enterprises Corp. (powertool.ph), we aim to provide clear, reliable, and efficient delivery options for customers across Metro Manila and nationwide in the Philippines. This Shipping Policy explains our order processing times, delivery methods, shipping coverage, same-day delivery options, cargo delivery arrangements, local pickup, and shipping-related support.

Order Processing & Delivery Schedule

• Orders are typically processed within 2–5 business days (Monday to Saturday), excluding Sundays and holidays.
• Orders placed after 5:00 PM (GMT+8 / Philippine Time) may be processed on the next business day.
• Handling time is usually 1–2 business days after payment confirmation.
• Standard transit time is usually 3–5 business days, depending on destination, courier availability, and item size.
• Estimated total delivery window is typically 3–7 business days, subject to possible delays beyond our control.

Once your order has been shipped, you may receive an email, SMS, or message confirmation with tracking or shipment details depending on the courier or shipping method used.

Shipping Coverage

We currently ship nationwide within the Philippines. Shipping availability, delivery lead time, and rates may vary depending on the destination, item dimensions, weight, courier serviceability, and shipping method selected or approved.

Metro Manila Shipping – Flat Rate & COD

• Flat rate shipping fee: ₱250 (Metro Manila only, up to 20kg).
• Cash on Delivery (COD) may be available for select Metro Manila orders up to 20kg, subject to confirmation.
• Deliveries typically operate from 8:30 AM to 5:30 PM, Monday to Saturday.
• Customers may receive a message or call on the day of delivery depending on courier coordination.

Same Day Delivery / On-Demand Courier Booking

Customers may also arrange same-day or rush delivery through third-party courier services such as Lalamove, Transportify, Borzo, Grab, and TokTok, subject to item availability, order confirmation, operating hours, and rider availability.

For same-day delivery requests, please coordinate with our team first before booking any courier.

Important Reminders for Same-Day Delivery

1. Contact us first to confirm item availability.
2. Provide complete customer information:

Receipt to:Contact Info:Item: (subject to availability)

3. Complete payment and wait for confirmation before booking any delivery service.
4. Courier bookings must be within working hours.

Booking Hours:8:30 AM – 5:00 PM Monday to SaturdayLunch Break:12:00 PM – 1:00 PM

5. Kindly provide rider or driver details upon booking for pickup coordination.

Driver / Rider Name:Plate Number:Vehicle:

Safety Note: In some cases the actual rider may use another registered account. For security reasons, we recommend cancelling and rebooking if rider details do not match.

Reminder Notes:

• Availability of items may vary.
• Not all items are eligible for same-day delivery.
• Please coordinate through our official communication channels first.

Domestic Shipping Rates & Estimates

Shipping fees outside Metro Manila vary depending on the destination, item size, weight, packaging requirements, and courier availability. In some cases shipping charges are reviewed and quoted manually before confirmation.

For purchases made through third-party marketplaces such as Shopee or Lazada, shipping fees and delivery policies may differ from orders placed directly through powertool.ph.

Provincial Delivery (Bulk Shipping via Cargo Logistics)

For bulky items delivered outside Metro Manila, we may arrange delivery through cargo logistics providers using a Freight Collect method (shipping fee paid by the customer upon pickup).

Common cargo partners may include:
• AP Cargo
• Jades Cargo
• Sea Star Cargo
• Solid Shipping
• Other logistics providers available in your area

In-Store Pickup (Free)

Customers may choose local pickup at our store to avoid shipping fees.

• Order preparation time: typically 3–7 business days
• Pickup hours: 8:30 AM – 5:30 PM, Monday to Saturday
• Please bring your order confirmation during pickup.

Order Tracking

Once your order is shipped, you may receive a notification with tracking information depending on the courier service used.

Carrier Partners

We work with delivery partners including:
• Lalamove
• Transportify
• Grab
• Borzo
• TokTok
• Various cargo logistics providers depending on location

Shipping Costs

Free Shipping: Applies only to select promotions when announced.
Paid Shipping: Calculated based on location, courier availability, and item weight/dimensions.
COD: Limited to Metro Manila orders up to 20kg and subject to confirmation.

Delivery Issues & Concerns

If you experience delays, lost packages, or damaged shipments, please contact us immediately so we can coordinate with the courier and assist you.

Contact Information

KM Powertool Enterprises Corp. (powertool.ph)
Website: https://powertool.ph
Address: 801 Cristobal Street Corner S.H. Loyola, Brgy. 451, Sampaloc, Manila (Near Trabajo Market)
Sales Inquiries: sales@powertool.ph
Aftersales Support: support@powertool.ph
Mobile: +63917 580 9988
Customer Service Hours: Monday–Saturday, 8:30 AM–5:30 PM (Philippine Time)
Response Time: Typically within 1–2 business days

Return, Refund & Exchange Policy

Last Updated: March 6, 2026

At KM Powertool Enterprises Corp. (powertool.ph), we value your trust and aim to ensure that every purchase meets your expectations. If an item does not meet the expected condition or arrives defective, we provide a clear process for returns, refunds, and exchanges.

Our policies are aligned with our internal procedures and the provisions of the Philippine Consumer Act (R.A. 7394).

1. Return Window

• Customers may request a return within 7 days from the date the order is received.
• Returned items must be in the same condition as received.
• Items must be unused, with complete accessories, manuals, packaging, and proof of purchase.
• A 10% restocking fee may apply to special-order or per-order items when approved for return.

2. Return Shipping Costs

• Defective, Damaged, or Incorrect Items: KM Powertool Enterprises Corp. will shoulder the return shipping cost once the issue has been verified.
• Change of Mind / Wrong Item Ordered: Under R.A. 7394, change of mind is generally not eligible for return or exchange. In exceptional cases where a return is approved, the customer will shoulder the shipping cost.
• Original shipping charges paid during checkout are non-refundable.

3. How to Start a Return (Step-by-Step)

Step 1 – Initiate Your Return

Email support@powertool.ph within 7 days of receiving the item and provide the following:

• Order number
• Item(s) to be returned
• Reason for return
• Photos or videos (required for defective or damaged items)

Step 2 – Return Review & Approval

If the request is approved, you will receive:

• Return authorization confirmation
• Return instructions
• Return shipping details

Items returned without prior authorization may not be accepted.

Step 3 – Shipping the Return

For defective or incorrect items:

• Ship the item using a courier service
• Provide the courier receipt and tracking number
• Provide bank details for shipping reimbursement if applicable

Return shipping reimbursement may be processed after verification of the issue.

For non-defective returns:

The customer will be responsible for the return shipping cost unless otherwise approved by our team.

Step 4 – Item Inspection

Returned items will undergo inspection to verify:

• The item is unused
• Accessories and parts are complete
• Original packaging is intact

Step 5 – Return Decision

• Approved: Refund or exchange will be processed.
• Rejected: The item may be returned to the customer.

Step 6 – Refund Processing

Refunds are typically processed within 5–10 business days depending on the original payment method, bank processing time, or payment provider policies.

4. Exchange Policy (R.A. 7394 Compliant)

The following conditions apply to exchanges:

• Change of mind is not eligible for exchange.
• Original proof of purchase must be presented.
• Exchange requests must be made within 7 days from receipt.
• Items must be unused and returned in original packaging.
• Used items, incomplete items, or items damaged due to misuse are not eligible for exchange.
• We reserve the right to determine whether an item is defective or misused. Items may be assessed by the authorized service center, which may take 2–5 business days.

If you wish to purchase a different product, we recommend completing the return process first before placing a new order.

5. Damages & Issues

Customers should inspect items immediately upon delivery. If your order arrives defective, damaged, or incorrect, please contact us as soon as possible so we can review and resolve the issue.

6. Non-Returnable Items

For safety, hygiene, and regulatory reasons, certain items cannot be returned or exchanged, including:

• Perishable goods
• Personalized or custom-made items
• Special-order items
• Personal care products
• Hazardous materials or flammable products
• Sale or clearance items
• Gift cards

If you are unsure whether your item qualifies for return, please contact our support team before sending the item back.

7. Contact Information

KM Powertool Enterprises Corp. (powertool.ph)
Website: https://powertool.ph
Address: 801 Cristobal Street Corner S.H. Loyola, Brgy. 451, Sampaloc, Manila (Near Trabajo Market)
Sales Inquiries: sales@powertool.ph
Aftersales Support: support@powertool.ph
Mobile: +63917 580 9988
Customer Service Hours: Monday – Saturday, 8:30 AM – 5:30 PM (Philippine Time)
Response Time: Typically within 1–2 business days